I needed to retrieve my member number and update my info with REI, and I noticed this convenient link to their Live Help feature on the Member Help page. I’ve always been a little skeptical of these things, but I figured I’d give it a shot. Here is a transcript of the end of our conversation:
Carolyn L: (Your replacement membership card should arrive in two to three weeks. Your member number will remain the same.)
Carolyn L: Is there anything else I can help you with this afternoon?
Me: My girlfriend, who lives in Seattle, is requesting a sandwich. I don’t suppose there is anything you can do?
Carolyn L: *grin* Unfortunately, that service is beyond my reach.
Carolyn L: I can make some good deli recommendations thought.
Me: Well, I appreciate your help at any rate :)
Me: I think she’s going to Red Line if she can ever get off the couch
Carolyn L: *grin* That’s a good place.
Clearly, my skepticism was misplaced. This is a wonderful service! I might just chat them up the next time I need something. Even if they can’t help, at least they’ll be friendly about it.
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