REI Live Help is amazing

I needed to retrieve my member number and update my info with REI, and I noticed this convenient link to their Live Help feature on the Member Help page. I’ve always been a little skeptical of these things, but I figured I’d give it a shot. Here is a transcript of the end of our conversation:

Carolyn L: (Your replacement membership card should arrive in two to three weeks. Your member number will remain the same.)
Carolyn L: Is there anything else I can help you with this afternoon?
Me: My girlfriend, who lives in Seattle, is requesting a sandwich. I don’t suppose there is anything you can do?
Carolyn L: *grin* Unfortunately, that service is beyond my reach.
Carolyn L: I can make some good deli recommendations thought.
Me: Well, I appreciate your help at any rate :)
Me: I think she’s going to Red Line if she can ever get off the couch
Carolyn L: *grin* That’s a good place.

Clearly, my skepticism was misplaced. This is a wonderful service! I might just chat them up the next time I need something. Even if they can’t help, at least they’ll be friendly about it.

This entry was posted in Uncategorized. Bookmark the permalink. Both comments and trackbacks are currently closed.

One Comment