REI Live Help is amazing

I needed to retrieve my member number and update my info with REI, and I noticed this convenient link to their Live Help feature on the Member Help page. I’ve always been a little skeptical of these things, but I figured I’d give it a shot. Here is a transcript of the end of our conversation:

Carolyn L: (Your replacement membership card should arrive in two to three weeks. Your member number will remain the same.)
Carolyn L: Is there anything else I can help you with this afternoon?
Me: My girlfriend, who lives in Seattle, is requesting a sandwich. I don’t suppose there is anything you can do?
Carolyn L: *grin* Unfortunately, that service is beyond my reach.
Carolyn L: I can make some good deli recommendations thought.
Me: Well, I appreciate your help at any rate :)
Me: I think she’s going to Red Line if she can ever get off the couch
Carolyn L: *grin* That’s a good place.

Clearly, my skepticism was misplaced. This is a wonderful service! I might just chat them up the next time I need something. Even if they can’t help, at least they’ll be friendly about it.

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One Comment

  1. kippersforbreakfast
    Posted September 6, 2006 at 7:05 pm | Permalink

    Before we let the world think that you have a lazy girlfriend who can’t even get off the couch to eat, let it be known that said girlfriend was recovering from an invasive medical procedure that involved being deprived of sleep the night before and then drugged up for the actual procedure.

    The sandwich at Red Line was delicious.